Privacy Policy

This policy explains the handling of personal information across an OwoGames customer journey—from browsing the catalogue and opening an account through checkout, electronic delivery of a game key, wallet activity and after-sales support.

OwoGames is operated by SKYRITHM LTD, the controller responsible for that processing.

Controller details

• SKYRITHM LTD
• Company number: 16628443
• 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
• Email: info@owogames.com

References to “OwoGames”, “we”, “our” or “us” mean SKYRITHM LTD. The “Service” includes the OwoGames website, store, accounts, wallet and related support.

When you view the store, our systems may receive technical and usage information automatically. This includes:

• your browser type, operating system and device identifiers;
• your IP address, access time, pages viewed and referring URL;
• features used, actions taken and time spent on pages;
• country and region estimated from your IP address; and
• session information and preferences stored through cookies or similar technology.

We use this information to deliver and maintain the website, protect it from fraud, abuse and security incidents, and analyse use so that we can improve the Service. Providing the website and requested functions is necessary to take steps at your request or perform our contract. Security and service improvement serve our legitimate interests in running a safe, effective digital storefront, provided those interests do not override your rights.

Information you provide for an account may include your name, email address and password. A profile may also include a username, avatar and preferences.

We use account and profile details to set up and administer the account, preserve your settings, enable account functions and assist you when you contact support. This processing is needed to perform our contract with you. Related log and device information may also be used under our legitimate interests to authenticate use, keep accounts secure, investigate abuse and maintain records of our operations.

At checkout and during fulfilment, we may process:

• billing address and payment-method information, with payment details processed securely by our payment providers;
• the game or software product purchased;
• order, purchase and transaction history;
• wallet activity; and
• information required to confirm the transaction and deliver a purchased game key electronically.

We process this information to take payment, manage the order, deliver the key, maintain wallet and order records, issue an order confirmation or receipt, and handle purchase-related support. These activities are necessary to perform our contract with you.

Transaction information is also processed where needed to meet legal, tax and accounting obligations. We may use relevant transaction, account and technical records for our legitimate interests in detecting fraud, preventing abuse, resolving disputes and protecting the store and its customers.

We collect the contents of messages sent to the support team and connect them with account or order information where needed to investigate and answer the request. This supports performance of our contract and our legitimate interests in providing effective support and maintaining appropriate service records.

We send transactional communications such as confirmations and receipts where needed for your purchases or account. We send promotional communications with consent where consent is required. You can withdraw consent or opt out at any time by selecting the unsubscribe link in an email or changing the preferences available in your account. Opting out of promotions does not prevent essential account, order, security or service communications.

OwoGames uses cookies and similar technologies in these categories:

Essential cookies support delivery of the Service. We use consent for marketing cookies and other optional cookie activity where the law requires it. You can manage cookies through your browser settings and any controls made available on the website. Disabling some cookies may cause account, checkout or preference features to work incorrectly.

We do not sell personal information to third parties for marketing. Personal information may, however, be disclosed in the following limited settings.

Service providers

Providers that support payment processing, email delivery, analytics and customer support may receive the information needed to perform those services. They are contractually required to protect the information entrusted to them.

Required disclosures and protection

We may disclose information to comply with applicable law, a court order or a governmental request. We may also share it where reasonably necessary to protect our legal rights, your safety or the safety of another person, or to investigate fraud, abuse or security threats.

Sale or restructuring of the business

Information relevant to OwoGames may form part of a merger, acquisition, reorganisation or sale of assets. We will notify affected users of a resulting change in responsibility for their information where appropriate.

Some processing may take place in a country other than your country of residence, where privacy laws may be different. When applicable data-protection law requires safeguards for a transfer, we use appropriate measures intended to keep the information protected in accordance with this policy and those legal requirements.

Our safeguards against unauthorised access, alteration, disclosure and destruction include:

• TLS/SSL encryption for information travelling over networks;
• secure storage of sensitive information;
• authentication measures and access controls;
• regular security reviews and updates; and
• employee training concerning data protection.

No internet service or storage method is completely secure, and these precautions cannot guarantee absolute security.

• Account information remains in use for the account’s active life and for a reasonable period after the account is deleted.
• Transaction records are retained for seven years to satisfy legal and tax compliance needs.
• Support communications are retained for two years for customer-support purposes.
• Aggregated or anonymised analytics may be retained indefinitely because it does not identify an individual.

For information outside those categories, we keep it only as long as reasonably necessary for the purpose described in this policy. A legal obligation, claim, dispute, investigation or enforcement need may require a relevant record to be held longer.

Privacy laws may give you rights concerning your personal information. Depending on your location, the nature of the information and applicable exceptions, these can include the right to:

1. request access to your information and receive a copy;
2. have inaccurate or incomplete information corrected;
3. request deletion;
4. restrict certain uses;
5. receive eligible information in a portable format or ask for it to be sent to another service;
6. object to processing based on legitimate interests; and
7. withdraw consent for optional processing.

Email info@owogames.com to exercise a right. We may request information needed to verify your identity and understand the request. We will respond within 30 days in accordance with applicable data-protection requirements, unless a legally permitted extension applies. If we cannot fulfil all or part of a request because an exception applies, we will explain the position.

You may also lodge a complaint with the relevant data-protection supervisory authority where you live or work or where you believe a data-protection breach occurred.

OwoGames is not intended for anyone under 18, and we do not knowingly collect personal information from children. If we learn that a person under 18 has provided information, we will take prompt steps to delete it. If you believe we have received a child’s information, notify us at info@owogames.com.

Store pages and account journeys may link to services OwoGames does not operate, including gaming platforms such as Steam, PlayStation Network and Xbox Live. Third-party privacy notices—not this policy—govern information those services collect. You should review their notices before using an external site or service.

We may revise this policy as the store, our information practices or legal requirements develop. We will post the revised text on the website and change the date shown at the top. Where appropriate, we will give additional notice of a material change.

Send privacy questions, concerns and rights requests to:

SKYRITHM LTD (operator of OwoGames)

• Company number: 16628443
• 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
• Email: info@owogames.com

Support is also available through your account dashboard.